Legacy Mail for Windows - App Setup




Windows 10 legacy Windows Mail app email setup screen

Automatic Account Setup (Recommended)

Windows Mail (Legacy) in Windows 10 can automatically configure your email account using EZBizMail’s secure Auto-Configuration system. This is the fastest way to add your email account.

  1. Open the Mail app in Windows 10.
  2. Click Accounts → Add account.
  3. Select Other account.
  4. Enter your Email Address, Password, and Account Name.
  5. Click Sign in.
  6. Windows Mail will automatically detect and apply the correct server settings.

If setup completes successfully, your email account is ready to use.

Note: Auto-setup requires your domain’s Autodiscover / Autoconfig DNS records to be in place. If automatic setup fails, follow the Manual Setup Instructions below.

Emails stored in your Inbox and Sent folders are automatically retained for 180 Days and other systems folders (Trash/Spam etc) are retained for 30 days to help manage disk usage. To keep messages longer, use POP3 to download your email and save a local copy or when using IMAP move messages into a custom folder such as “Saved Email”.

Manual Setup - Windows Mail (Legacy) – POP3 or IMAP Setup

Overview

This guide explains how to set up your email account in the older Windows Mail app (the built-in Mail app from Windows 10 and earlier). This app can connect using both POP3 and IMAP with SSL/TLS encryption.

Replace {YOUR-SERVER-ID} with the server ID shown in your welcome email (for example ez22) and use your full email address, such as address@example.com.

POP3 vs IMAP – which should I choose?

  • POP3 (recommended if you want local backups and lower server usage)
    • Downloads mail to your PC and stores it locally.
    • Uses less server disk space over time.
    • Good if you mainly use a single computer and want an archive.
  • IMAP (recommended if you use multiple devices)
    • Keeps email on the server and synchronizes across all your devices.
    • Uses more server storage.
    • What you read, move, or delete on one device is mirrored on the others.

Note: Emails stored in your Inbox and Sent folders are automatically retained for 180 Days and other systems folders (Trash/Spam etc) are retained for 30 days to help manage disk usage. To keep messages longer, use POP3 to download your email and save a local copy or when using IMAP move messages into a custom folder such as “Saved Email”.

Mail server settings

Incoming mail (IMAP)

  • Server (hostname): {YOUR-SERVER-ID}.ourcontrolpanel.com
  • Port: 993
  • Security: SSL/TLS
  • Username: address@example.com
  • Password: Your email password

Incoming mail (POP3)

  • Server (hostname): {YOUR-SERVER-ID}.ourcontrolpanel.com
  • Port: 995
  • Security: SSL/TLS
  • Username: address@example.com
  • Password: Your email password

Outgoing mail (SMTP)

  • Server (hostname): {YOUR-SERVER-ID}.ourcontrolpanel.com
  • Port: 465
  • Security: SSL/TLS
  • Authentication: Required
  • Username: address@example.com
  • Password: Your email password

Step 1 – Open Windows Mail and add an account

  1. Open the Mail app on your Windows PC.
  2. If this is your first time using Mail, you may see a welcome screen. Click Add account.
  3. If you already have accounts configured, click the Settings icon (gear) at the bottom left, then click Manage accounts → Add account.

[Optional screenshot: Manage accounts → Add account]

Step 2 – Choose “Other account”

When prompted to choose an account type, select:

Other account (POP, IMAP)

[Optional screenshot: Account type selection screen]

Step 3 – Enter your account details

  • Email address: address@example.com
  • Full name: Your display name (what recipients will see)
  • Password: Your email password

Click Sign in. If Mail cannot detect your settings automatically, it will show an option such as Advanced setup or ask for more details. Choose the advanced/Manual setup option.

[Optional screenshot: Advanced setup link]

Step 4 – IMAP or POP3 advanced settings

On the advanced setup screen, select either:

  • Internet email (IMAP) – for multi-device syncing, or
  • Internet email (POP3) – for local archiving and lower server usage.

Internet email settings

  • Account name: Any label you like (e.g. “Work Email”).
  • Your name: The display name recipients will see.
  • Incoming email server: {YOUR-SERVER-ID}.ourcontrolpanel.com
  • Account type: IMAP4 or POP3 (choose one).
  • Email address: address@example.com
  • Username: address@example.com
  • Password: Your email password
  • Outgoing (SMTP) email server: {YOUR-SERVER-ID}.ourcontrolpanel.com

[Optional screenshot: Internet email settings form]

Step 5 – Security and authentication options

Make sure the following checkboxes/options are selected:

  • Outgoing server requires authentication
  • Use the same username and password for sending email
  • Require SSL for incoming email
  • Require SSL for outgoing email

Windows Mail will automatically use the correct ports when SSL is enabled: 993 (IMAP), 995 (POP3), and 465 (SMTP).

Step 6 – Finish setup and test

  1. Click Sign in or Done to save your settings.
  2. The Mail app will try to connect to the server and sync your Inbox.
  3. Compose a test email to your own address and send it.
  4. Verify that the message appears in your Inbox and that replies send successfully.

Troubleshooting

  • Cannot connect: Double-check that you are using {YOUR-SERVER-ID}.ourcontrolpanel.com and that SSL is enabled for both incoming and outgoing mail.
  • Can receive but not send: Confirm that “Outgoing server requires authentication” is enabled and that your username is your full email address.
  • Password errors: Reset your email password in your control panel and update it in the Mail app.
  • Certificate warnings: Ensure the hostname matches {YOUR-SERVER-ID}.ourcontrolpanel.com before accepting.