Modern Outlook for Windows - App Setup




Modern Outlook app on Windows email setup screen

Automatic Account Setup (Recommended)

Outlook (Modern) can automatically configure your email account using EZBizMail’s secure Auto-Configuration system. This is the quickest way to get your email working.

  1. Open Outlook (Modern).
  2. Click Add Account or go to Settings → Accounts → Add Account.
  3. Enter your Email Address and click Continue.
  4. Enter your Email Password when prompted.
  5. Outlook will automatically detect and apply the correct server settings.
  6. Once setup completes, click Done.

If automatic setup completes successfully, no additional configuration is needed. Your account is ready to use.

Note: Auto-setup requires your domain’s Autodiscover / Autoconfig DNS records to be in place. If setup fails, continue below using the Manual Setup Instructions.

Emails stored in your Inbox and Sent folders are automatically retained for 180 Days and other systems folders (Trash/Spam etc) are retained for 30 days to help manage disk usage. To keep messages longer, use POP3 to download your email and save a local copy or when using IMAP move messages into a custom folder such as “Saved Email”.

Manual Setup, Outlook for Windows (New Outlook) – IMAP Setup

⚠ IMPORTANT: The new Outlook app for Windows does NOT support POP3.
If you prefer POP3 so you can save local backups or conserve server space, please install Outlook (Classic) instead — OR choose another app such as Thunderbird, which is free and fully supports POP3.

 

Overview

This guide explains how to set up your email in the new Outlook app for Windows. The new Outlook uses a simplified interface and supports IMAP only.

Incoming & Outgoing Mail Settings

Replace {YOUR-SERVER-ID} with the server name in your welcome email.

IMAP Incoming Mail

  • Protocol: IMAP
  • Server: {YOUR-SERVER-ID}.ourcontrolpanel.com
  • Port: 993
  • Encryption: SSL/TLS
  • Username: address@example.com
  • Password: Your email password

SMTP Outgoing Mail

  • Server: {YOUR-SERVER-ID}.ourcontrolpanel.com
  • Port: 465
  • Encryption: SSL/TLS
  • Authentication: Required
  • Username: address@example.com
  • Password: Your email password

Note: Emails stored in your Inbox and Sent folders are automatically retained for 180 Days and other systems folders (Trash/Spam etc) are retained for 30 days to help manage disk usage. To keep messages longer, move messages into a custom folder such as “Saved Email”.

Step 1 — Open Outlook (New Outlook)

Open the new Outlook app from Windows 11. It has a blue top bar and a simplified interface with icons on the left side.

Step 2 — Add Account

  1. Click the Settings (gear) icon in the upper-right corner.
  2. Select Accounts.
  3. Click Add Account.

Step 3 — Enter your email address

When prompted, enter your full email address:
address@example.com

Click Next.

Step 4 — Choose “IMAP”

Outlook may attempt automatic setup. If it fails or asks you to choose an account type, select:

  • IMAP (the only supported method in New Outlook)

Step 5 — Enter IMAP settings

Incoming Mail (IMAP)

  • Server: {YOUR-SERVER-ID}.ourcontrolpanel.com
  • Port: 993
  • Encryption: SSL/TLS
  • Username: address@example.com

Step 6 — Enter SMTP settings

Outgoing Mail (SMTP)

  • Server: {YOUR-SERVER-ID}.ourcontrolpanel.com
  • Port: 465
  • Encryption: SSL/TLS
  • Authentication: Required
  • Username: address@example.com

Click Next to continue.

Step 7 — Finish Setup

Outlook will test the connection. Once the check completes, your mailbox will be added and ready to use.

Send yourself a test message to confirm both sending and receiving work correctly.

Troubleshooting

  • Outlook fails to connect: Check your password and server name.
  • Authentication errors: Make sure SMTP authentication is ON.
  • Connection timeouts: Ensure SSL/TLS is enabled for both IMAP and SMTP.
  • Need POP3? Install Outlook Classic or use Thunderbird.